Shipping policy

ORDER PROCESSING

Please allow 4-7 business days for your order to be processed. During sale/promotional periods, please allow our team 1-2 weeks to process your order. 

Please note that fulfillment time could vary during sales and holiday seasons. Delivery days are estimates only and not guaranteed. 

Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, you will be contacted via email.

ESTIMATED SHIPPING TIME

Once your order has left our warehouse, Orders should arrive according to your selected shipping method at checkout.

International order transit times can range anywhere from 1-6 weeks.

SHIPPING COSTS

Shipping costs vary based on the size, weight, and destination of your order.

The exact shipping fee will be calculated and displayed at checkout before you complete your purchase.

Please note that international customers are responsible for any customs duties, taxes, or additional fees imposed by their country.

FREE SHIPPING OFFERS

We occasionally offer free shipping promotions for orders that meet specific criteria. Be sure to check our website or subscribe to our newsletter for updates on these offers.

ORDER TRACKING

Once an order is placed, a confirmation email will automatically be sent to the provided email address with an order number for reference. Once your order ships, we’ll provide a tracking number so you can monitor its progress.

If you haven't received a confirmation or shipment notification, please check your spam or junk folder before reaching out to us at info@picdenchantments.com.

For sticker-only orders, we offer a discounted shipping option using an untracked, stamped envelope. This option is available at checkout for eligible orders. 

DELIVERY DELAYS

Fulfillment time could vary during sales and holiday seasons. Delivery days are estimates only and not guaranteed.

Occasionally, customs processing can cause delivery delays. While we strive to ensure timely shipping, we are not responsible for delays caused by customs clearance.

If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. If your package is marked as "In Transit" by the shipping carrier, it is still on its way to you. Unfortunately, we cannot offer a replacement or refund while the package remains in transit. 

If your tracking information shows no updates for 10 business days, please contact us. We'll investigate the issue with the shipping carrier to resolve it as quickly as possible. If your order is confirmed lost by the shipping carrier, we’ll offer a replacement or refund based on availability. Claims for lost or stuck packages must be submitted within 30 days of the estimated delivery date. If submitted more than 30 days we will not be able to replace or refund.

If your package is returned due to an incorrect or incomplete address, we can reship it, but additional shipping fees may apply.  We are not responsible for delays caused by natural disasters, customs processing, or other factors beyond our control. Please see our refund and return policy for when these might be applicable to shipping situations.