Shipping & Refund
SHIPPING POLICY
ORDER PROCESSING
Please allow 4-7 business days for your order to be processed. During sale/promotional periods, please allow our team 1-2 weeks to process your order.
Please note that fulfillment time could vary during sales and holiday seasons. Delivery days are estimates only and not guaranteed.
Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, you will be contacted via email.
ESTIMATED SHIPPING TIME
Once your order has left our warehouse, Orders should arrive according to your selected shipping method at checkout.
International order transit times can range anywhere from 1-6 weeks.
SHIPPING COSTS
Shipping costs vary based on the size, weight, and destination of your order.
The exact shipping fee will be calculated and displayed at checkout before you complete your purchase.
Please note that international customers are responsible for any customs duties, taxes, or additional fees imposed by their country.
FREE SHIPPING OFFERS
We occasionally offer free shipping promotions for orders that meet specific criteria. Be sure to check our website or subscribe to our newsletter for updates on these offers.
ORDER TRACKING
Once an order is placed, a confirmation email will automatically be sent to the provided email address with an order number for reference. Once your order ships, we’ll provide a tracking number so you can monitor its progress.
If you haven't received a confirmation or shipment notification, please check your spam or junk folder before reaching out to us at info@picdenchantments.com.
For sticker-only orders, we offer a discounted shipping option using an untracked, stamped envelope. This option is available at checkout for eligible orders.
DELIVERY DELAYS
Fulfillment time could vary during sales and holiday seasons. Delivery days are estimates only and not guaranteed.
Occasionally, customs processing can cause delivery delays. While we strive to ensure timely shipping, we are not responsible for delays caused by customs clearance.
If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. If your package is marked as "In Transit" by the shipping carrier, it is still on its way to you. Unfortunately, we cannot offer a replacement or refund while the package remains in transit.
If your tracking information shows no updates for 10 business days, please contact us. We'll investigate the issue with the shipping carrier to resolve it as quickly as possible. If your order is confirmed lost by the shipping carrier, we’ll offer a replacement or refund based on availability. Claims for lost or stuck packages must be submitted within 30 days of the estimated delivery date. If submitted more than 30 days we will not be able to replace or refund.
If your package is returned due to an incorrect or incomplete address, we can reship it, but additional shipping fees may apply. We are not responsible for delays caused by natural disasters, customs processing, or other factors beyond our control. Please see our refund and return policy for when these might be applicable to shipping situations.
REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@picdenchantments.com. Wait for a return authorization email before shipping items back to us. Unauthorized returns will not be processed. The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent or defective product).
Contact us for any return questions at returns@picdenchantments.com.
DAMAGED OR INCORRECT ITEMS
We aim to get it right the first time which is why we inspect each product throughout our quality control process. Please inspect your order upon receipt. If you feel you have received a defective product, please contact us at support@picdenchatments.com with your order # and a photo of the product in question.
NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, personalized items, downloads or gift cards.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, refunds are process within 7-10 business days. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
EXCHANGES
We currently do not offer direct exchanges. However, if you experience any issues with your items, please reach out to us at support@picdenchantments.com so we can discuss how to best address your concerns.
To exchange an item, please return the original and place a new order.
Please note: The customer is responsible for return shipping costs.
PICD ENCHANTMENTS LLC are not held responsible for:
Mistakes made by shipping Couriers
Wrong addresses given by customers
Damage to orders by postal service
PO box issues
Stolen packages after delivery